Interactive Intelligence to host"Pitfalls of TCPA" industry web event

 Webcast to give technology and best practice guidance to help organizations improve TCPA adherence, while maximizing performance

Interactive Intelligence Group Inc., a global provider of software and services designed to improve the customer experience, is hosting a no-cost Web event* titled, “The Pitfalls of TCPA and Its Impact on Your Business,” to be held Tuesday, April 29 at 11:30 a.m. Eastern time (EDT).

Already attracting more than 650 registrants, this 75-minute webcast will evaluate the Telephone Consumer Protection Act’s (TCPA) impact on up-selling, telemarketing and collections.

Webcast presenters include Mike Bevel, editor of inside ARM; Martha Buyer, telecommunications attorney; and Chad McCormick, product manager for Interactive Intelligence. An extensive Q&A will follow the Web presentation, during which Bevel, Buyer and McCormick will answer live audience questions.

“Today, TCPA rules span autodialing, texting, calls to cell phones, faxing, certain landline calls, express consent, and more,” said Joe Staples, chief marketing officer for Interactive Intelligence. “We designed this webcast to help organizations use technology and best practices to improve TCPA adherence, while maximizing performance.”

Interactive Intelligence Group Inc. (Nasdaq: ININ) is a global provider of contact centre, unified communications, and business process automation software and services designed to improve the customer experience. The company is among Software Magazine’s 2013 Top 500 Global Software and Service Providers, and is the recipient of TMC’s Cloud Computing Magazine’s 2013 Cloud Computing Excellence Award.  The Group prides of Frost & Sullivan’s Company of the Year Award, for Contact Center