Equity Bank scoops five awards in banking fete

Regional banking concern, Equity Bank Group has been adjudged the best bank in East Africa at the annual Think Business Banking Awards Ceremony held on Wednesday night. The bank, also scooped a string of four other category awards including the Best Bank in Product Marketing for its BebaPay product, alongside a citation as the bank with the lowest charges in the country.

Equity Bank Group 

Managing director Dr. James Mwangi 

While welcoming the awards, Equity Bank Group Managing director Dr. James Mwangi noted that the East Africa region has now come of age to adopt excellence based operational models for customer service. Equity Bank, he reiterated has now adopted a clear and transformational strategy to become one of Africa’s most respected banks as part of its vision to grow its current 14% local market share and Ksh295 billion asset base. "We welcome these awards and wish to affirm that we cannot afford to be complacent in our service delivery and overall customer experience,” Dr. Mwangi assured.

And added: “Already, we have embarked on a journey to grow Equity Bank from a good to great one stop financial services provider.” While commenting on the role of industry awards, Dr. Mwangi challenged local academic and quality management institutions to consider picking study case studies from such awards for training purposes. “These awards carry a wealth of information that should be properly channelled to our training needs to facilitate the nurturing of a quality market driven human resource pool.” During the award ceremony, Equity Bank also scooped the runners up awards as the best bank in Mobile Banking, Agency Banking and Asset Finance.

Fresh from posting favourable quarter one pre- tax profits of Ksh5.4 billion up from Ksh4.5 billion posted within the same period last year, Equity Bank has consistently expressed optimism that the Bank’s performance this year will remain positive driven by a variety of new strategic corporate initiatives anchoring its growth momentum. The primary initiatives are; focus on SME; innovative delivery channels such as agency and mobile banking; merchant acquiring business and payment processing; diaspora banking and remittance processing, regional expansion and diversification into other financial services.